If the Account has a Billing End Date defined then the counters, supplies and all other devices information will not be updated after the Billing End date is passed.

A Customer or a Dealer can not remove the Billing End date. The Billing End date is used for billing purposes and it would be too easy to change the billing conditions setup on the account to extend the Billing period if the Customer and Dealer did not agree on the conditions.

To remove the Billing End date you have to contact support@euroform.com

You can change the Billing End date if the End date hasn't been reached.  

When the Billing End date has is passed the status in the log will be "GetAlertSetupRequest" every time the Data Collector is contacting the server.

When the Billing End has expired more than 3 months ago then the user login to the account are closed.