| English |
"No more Data Collector slots" Error Message |
| English |
"No more Data Collector slots" Error Message |
| English |
** Discontinued ** How to use HP SDS BlackBox |
| English |
Account data not updated anymore - Log show "GetSetupAlertRequest" Why is that? |
| English |
Added devices to my account but I am not seeing the counters |
| English |
Adding a Customer Logo to JetAdvice |
| English |
Adding a Data Collector slot |
| English |
Adding a Dealer Logo to JetAdvice |
| English |
Adding Alternative Identifiers to devices (Device ID, Serial Number & Model) |
| English |
Adding contacts to your account |
| English |
Adding Contacts to your Account |
| English |
Admin credentials set but not able to change settings in Managed tab |
| English |
API documentation |
| English |
Are you using the latest API endpoints? |
| English |
Assigning Contacts to Devices |
| English |
Bandwidth used by the data collector in the LAN |
| English |
Best practices for bulk threshold usage |
| English |
Best practices for Bulk threshold usage |
| English |
Calculation of power usage |
| English |
Calculation of usage per year |
| English |
Can a Raspberry Pi be pre-configured? |
| English |
Can I get counters and supplies information from Canon devices? |
| English |
Can I get counters and supplies information from Kyocera devices? |
| English |
Can JetAdvice Edge be installed on the Lite version of Raspberry Pi? |
| English |
Can not install .Net Framework 4.7.2 or higher. What to do then? |
| English |
Can the Data Collector be installed on Raspberry Pi or Intel Stick? |
| English |
Canon toner supplies always at 100% |
| English |
Counters |
| English |
Counters not updated and log file from Data Collector show it is receiving data. Why is that? |
| English |
Counters not updated and log file from Data Collector show it is receiving data. Why is that? |
| English |
Coverage Quarterly and Yearly report algorithm |
| English |
Creating SNMP v1/v2 settings in the Edge connector |
| English |
Credential Management HP SDS |
| English |
CSRF message when signing into Remote EWS |
| English |
Customer wants to add 172.22.x.x |
| English |
Customer wants to add 172.22.x.x |
| English |
Customize DJ and PWXL categories using Partner menu |
| English |
Dashboard Alerts - how it works |
| English |
Dashboard counters and Assessment Counters do not show the same numbers. Why is that? |
| English |
Data Collector and auto caching proxy |
| English |
Data Collector and auto-caching proxy |
| English |
Data Collector and Edge Connector can not run at the same time. Why is that? |
| English |
Data Collector in a hosted environment |
| English |
Data Collector in Applications and Service Logs |
| English |
Data Collector in Applications and Service Logs |
| English |
Data Collector installation and requirements |
| English |
Data Collector installation and requirements |
| English |
Data Collector Installation on Windows Vista |
| English |
Data Collector installation options |
| English |
Data Collector installation options |
| English |
Data Collector installed on laptop and visiting customer. Will the Data Collector find printers? |
| English |
Data Collector installed on laptop and visiting customer. Will the Data Collector find printers? |
| Danish |
Data Collector kommer med fejl - There was no endpoint listening at.... |
| English |
Data Collector ports, URL and IP of the JetAdvice server |
| English |
Data Collector ports, URL and IP of the server |
| English |
Data Collector returning an error - There was no endpoint listening at.... |
| English |
Data Collector returning an error - There was no endpoint listening at.... |
| English |
Data Collector running with status "Data Receiver Temporarily Offline" |
| English |
Data Collector running with status "Data Receiver Temporary Offline" |
| English |
Data Collector stops randomly |
| English |
Data Collector stops randomly. Why is that? |
| English |
Data Collector Troubleshooting |
| English |
Data Collector Troubleshooting Guide |
| English |
Data collector with Terminal server and Citrix server |
| English |
DCA showing the message: "Sleeping or you may not have permission to access them...". Why is that? |
| English |
Dealer Dashboard Statistics |
| Danish |
Der er ikke serie nummer på toner i e-mail. Hvorfor det? |
| Danish |
Der er informationer man ikke kan se fra printeren |
| English |
Device not collecting? |
| English |
Devices not updated with counters and supplies after a certain date. Why is that? |
| English |
Direct Connection and Data Collector setup for the same printer |
| English |
Direct URL to account, printer, report, view etc. |
| English |
Discovering devices |
| English |
Document Feeder Kit HP CE248A in HP CM4540 MFP is ordered to soon. Why is that? |
| English |
Easy navigation - view same report for other customers easily |
| English |
Edge Connector and Data Collector in a hosted environment |
| English |
Enable Kyocera, TA and UTAX printers for tier counting |
| English |
Enable Traps in HP printers using the HP TrapSetup 1.0 program. |
| English |
Exported data in Alerts views |
| English |
External Print Controllers may limit device and supply information |
| English |
Fail: System.Net.Http.HttpClients (0) |
| Danish |
Får "Unable to Write Configuration" når man prøver at start JADC servicen. Hvorfor det? |
| Danish |
Forside tællere og Assessment tællere viser ikke det samme antal printere. Hvorfor det? |
| English |
Get "System.IO.FileNotFoundException" when starting Data Collector Manager. Why is that? |
| English |
Get "System.IO.FileNotFoundException" when starting Data Collector Manager. Why is that? |
| English |
Get "Unable to Write Configuration" when starting Data Collector. Why is that? |
| English |
Get "Unable to Write Configuration" when starting the Data Collector. Why is that? |
| English |
Get error installing Data Collector 2.1 on Windows Server 2003 and Windows XP |
| English |
Get error installing Data Collector 2.3 on Windows server 2003 and Windows Xp. Why is that? |
| English |
Hardcoded IP in Firewall or DNS |
| English |
Hardware Alerts / Events has stopped working. Why is that? |
| English |
Hide account in Dealer dashboard |
| English |
How accurate are the devices when reporting supply levels below 20%? |
| English |
How are "Send Empty Reports = No" working? |
| English |
How are coverage and estimated levels calculated in Supply Details and Reports? |
| English |
How are waste pages for a supply calculated in JetAdvice? |
| English |
How do I get a new password? |
| English |
How do I get a new password? |
| English |
How do supply alerts work? |
| English |
How long time before I am logged out of JetAdvice? |
| English |
How long will JetAdvice retry the email with a supply alert or a report? |
| English |
How new devices types are added |
| English |
How often does the Data Collector discover and collect data from devices? |
| English |
How often does the Data Collector discover and collect data from devices? |
| English |
How often is the Dashboard and other pages updated? |
| English |
How often is the Dashboard updated? |
| English |
How the Period setting works |
| English |
How the Period setting works |
| English |
How to add an extra Network Range on an account |
| English |
How to add Contact information to a device. |
| English |
How to add extra Network Range on an account |
| English |
How to add levels and move customers under existing levels. |
| English |
How to add/clear SDS "Send CP Message" |
| English |
How to change number and date formats for XML and CSV reports/export |
| English |
How to connect a printer |
| English |
How to connect a printer from HP Command Center |
| English |
How to connect a printer from the CP |
| English |
How to connect a printer from the EWS |
| English |
How to connect a printer using PrintOS |
| English |
How to connect a printer using the HP Data Collector |
| English |
How to create a new customer account |
| English |
How to create a new Customer in JetAdvice Manager |
| English |
How to create a new PBM |
| English |
How to create a new user |
| English |
How to create a Supply Alert |
| English |
How to create a User |
| English |
How to create Real Time Alert report for Silent Devices? |
| English |
How to create unique Supply Alerts |
| English |
How to define specific printers to be collected |
| English |
How to define specific printers to be collected? |
| English |
How to delete a Data Collector |
| English |
How to delete a Data Collector |
| English |
How to delete a user |
| English |
How to delete a User |
| English |
How to edit Report start and end date |
| English |
How to enable and use HP SDS Report a Problem App |
| English |
How to enable Traps on a HP printer using Telnet |
| English |
How to find the Data Collector config file |
| English |
How to find the Data Collector config file |
| English |
How to get only specific printers collected? |
| English |
How to get printer Traps in JetAdvice Manager? |
| English |
How to get Real Time Supply Alerts on dashboard |
| English |
How to hide inactive and older devices |
| English |
How to make a good Zebra Assessment Report |
| English |
How to make a good Zebra Forecast Report |
| English |
How to manage/un-manage devices |
| English |
How to move data collector to a new Server or PC |
| English |
How to push Trigger and Bulk thresholds from Master Supply Alerts |
| English |
How to receive alerts for Offline Data Collectors |
| English |
How to register PL-PPU service from the front panel |
| English |
How to register the PL-PPU service using the printers front panel |
| English |
How to reinstall the data collector on new/same Server or PC |
| English |
How to remove proxy settings in the Data Collector |
| English |
How to search in JetAdvice Manager? |
| English |
How to see if a supply alert are sent? |
| English |
How to see new devices on the account |
| English |
How to see previously sent reports and supply alerts |
| English |
How to see projections on your supplies |
| English |
How to see the Supply History for a device |
| English |
How to see the Supply History for a device |
| English |
How to see which devices which is discovered and collected in a specific network range |
| English |
How to see which level status are received from the supplies |
| English |
How to Show an Alert if it has been hidden |
| English |
How to Show an Alert if it has been hidden. |
| English |
How to speed up Discover and Collect on a new Network Range |
| English |
How to speed up discovery and collection on a new Network Range |
| English |
How to stop input data for a PartnerLink account |
| English |
How to stop input data for an account |
| English |
How to STOP the Auto Update service (Windows and Linux) |
| English |
How to stop the Data Collector collecting data |
| English |
How to stop the Data Collector collecting data. |
| English |
How to un-register the PL-PPU service from the front panel |
| English |
How to use different community names for the same network range |
| English |
How to use different Community names on the same network range |
| English |
How to use Levels |
| English |
How to use the filter to export the data. |
| Danish |
HP Color LaserJet 2600 serien - Ingen tællere er vist. Hvorfor det? |
| English |
HP Color LaserJet 2600 series - No counters is shown. Why is that? |
| English |
HP counters in JetAdvice Manager (FutureSmart counters) |
| English |
HP Hot Fix released for HP supplies not updated in JetAdvice Manager using FS 4.10 firmware |
| English |
HP Large Format printer do not show supplies data. Why is that? |
| English |
HP LaserJet P3015 order same supply every day. Why is that? |
| English |
HP OfficeJet Pro 276 support |
| English |
HP printer do not have any Mono or Color counters or counters are not updated after 21-04-2016. Why is that? |
| English |
HP printer not reporting data anymore. Why is that? |
| English |
HP SDS Client requirements and ports |
| English |
HP Smart Device Services Supported Devices |
| Swedish |
Hur får jag in en ny enhet i systemet inom en vecka? |
| Swedish |
Hur processerna "Register" och "Start" fungerar i JetAdvice Data Collector(JADC) |
| Danish |
Hvilke rettigheder er nødvendige for JetAdvice Data Collector |
| Danish |
Hvordan henter man tællere fra specifikke printere? |
| Danish |
Hvordan stopper man indsamling af data til en Accounten? |
| Danish |
Hvorfor er billing tællerne negative? |
| English |
I added devices to my account but I am not seeing the usage counters |
| English |
Improving data collection performance - deleting or excluding ranges |
| English |
Improving data collection performance - Deleting or Excluding Ranges |
| English |
In how many days does an invitation expire |
| Swedish |
Information saknas från skrivaren? (Det behövs en MIBWalk) |
| English |
Installation on Windows Vista |
| Danish |
Installation på Windows Vista |
| English |
Is it possible to change localhost to a specific IP for Edge UI? |
| English |
Is it possible to delete Accounts and Devices? |
| English |
Is it possible to delete Devices and Accounts? |
| English |
Is it possible to have 2 connectors install at the same customer account? |
| English |
Is it possible to see Xerox Colorqube Level 1, 2 and 3 counters? |
| English |
Is it possible to use the “Old” Data Collector Agent on Raspberry PI? |
| English |
Is there a list of supported printers? |
| English |
It takes 15 seconds to load Distributor Dashboard or Dealer Dashboard. Why is that? |
| English |
JetAdvice and Apache Log4j |
| English |
JetAdvice Data Collector - requirements and installation |
| English |
JetAdvice Datasheets, whitepapers etc. |
| English |
JetAdvice Edge - Log Errors in Linux/RasperryPi |
| English |
JetAdvice Edge - Raspberry Pi requirements and installation |
| English |
JetAdvice Edge - Requirements and Installation Guide |
| English |
JetAdvice Edge and Docker Container |
| English |
JetAdvice Edge connector install video |
| English |
JetAdvice Edge installation in Italian |
| English |
JetAdvice Edge SNMPv3 Settings and Context name |
| English |
JetAdvice Edge troubleshooting |
| English |
JetAdvice Manager User Guide |
| English |
JetAdvice Manager with HP SDS User Guide |
| Swedish |
JetAdvice och lokala skrivare (LPT / USB) |
| Danish |
JetAdvice og lokale printere |
| English |
JetAdvice videos |
| Danish |
Kan ikke ekporterer data fra JetAdvice. Hvorfor det? |
| Danish |
Kan ikke installerer JetAdvice Data Collector på Windows 2000 server |
| Danish |
Kan ikke se Konica Minolta bizhub 130f i JetAdvice. Hvorfor ikke? |
| Danish |
Kunden ønsker at tilføje 172.22.x.x |
| English |
Limited number of scheduled reports |
| English |
Limited support on HP Business InkJet 2300 & 2800 series |
| English |
Limited support on HP OfficeJet models |
| English |
Linux, Mac OS, or Novell support |
| English |
Local attached printers - USB / LPT |
| English |
Locked out. How do I unlock my login? |
| English |
Locked out. How do I unlock my login? |
| English |
Login page show "Accounts's Billing End expired more than 3 months ago". Why is that? |
| English |
Mac, Linux or Novell support |
| English |
Managing the Account Billing period |
| English |
Messy language in titles from Exported CSV files in other languages |
| English |
Migrate Data Collector settings to JetAdvice Edge |
| English |
Missing Large Format Printer Details |
| English |
Missing Power Information for Devices |
| English |
Missing Supply Alerts from the Dashboard Alerts section? |
| English |
Missing the JetAdvice Edge icon after installation? |
| English |
Mono or color counter ìn HP printer is lower than yesterday. Why is that? |
| English |
My Large Format printer is not found. Why is that? |
| English |
My printer/MFD is not found. Why is that? |
| English |
My Printer/MFD is not showing supply information |
| English |
My report is too big using XLS |
| English |
Network prerequisites |
| English |
Network Prerequisites |
| English |
New printer not showing toner or ink levels |
| English |
New User - How to confirm user details and sign in |
| Swedish |
No Client availabel to the Account (se) |
| English |
No Client available to the Account |
| English |
No data in Usage tab on my LFP printer. Why is that? |
| English |
No data on Label printers, Matrix printers and some printers connected to external network box. Why is that? |
| English |
No serial number on consumable in the e-mail. Why is that? |
| English |
No Supply alert for supply below the trigger threshold |
| English |
Not able to export data. Why is that? |
| English |
Not able to find Supplies View. Why is that? |
| English |
Not able to install the Data Collector on Windows 2000 server |
| English |
Not able to login to api2.jetadvice.com. Why is that? |
| English |
Not able to login to app.jetadvice.com - error: An error occurred in JetAdvice Manager |
| English |
Not able to see counters and all supplies in HP Officejet Pro X series. Why is that? |
| English |
Not able to see Konica Minolta bizhub 130f. Why is that? |
| English |
Not able to see local attached printer after installation of HP SNMP Proxy Agent. What could be wrong? |
| English |
Not receiving any Supply Alerts or Reports from JetAdvice. Why is that? |
| English |
Not receiving emails? |
| English |
Not receiving supply alert in pdf format. Why is that? |
| English |
Not receiving Supply Alerts from my printer. Why is that? |
| English |
Not receiving Supply Alerts/Reports from my Account. Why is that? |
| English |
Nothing or not all information is visible from the printer |
| Danish |
Novell support |
| English |
OID information |
| Swedish |
Om JetAdvice Data Collector slutar fungera |
| Swedish |
Om kunden har proxy som standard |
| Swedish |
Om Total = Mono+Color är fel (HP MFP/Skrivare) |
| English |
Password Requirements |
| English |
PDF report is converted to a XLS report. Why is that? |
| English |
PDF report is converted to a XLS report. Why is that? |
| English |
Period setting is based on collection date |
| English |
PMK1 - Warning level reached |
| English |
Printer is not updated with counters and supply levels anymore. Why is that? |
| English |
Printer is not updated with counters and supply levels anymore. Why is that? |
| English |
Printer using Non-HP or Altered ink supplies |
| English |
Printer vendor SNMP v3 context names |
| English |
Problem installing the Data Collector |
| English |
Problem installing the Data Collector |
| English |
Proxy as system Policy |
| English |
Proxy settings in Data Collector |
| English |
Proxy settings in Data Collector and system policy |
| Danish |
Proxy som system policy |
| English |
Reinstalled the Data Collector and get error message: There is no endpoint listening.... when selecting the Register button |
| English |
Remote assistance - Windows Quick Assist |
| English |
Report E-mail Schedules |
| English |
Report showing all printers on the account. Why is that? |
| English |
Reports across accounts |
| English |
Reports columns for counters |
| English |
Reports in 3.0 |
| English |
SE 61:01 - Incorrect or unsupported file format |
| English |
SE 63:04 - Network interface error |
| English |
SE 63:10 - Network interface error |
| English |
SE 79.2:04 - Generic Operating System error |
| English |
SE 79:04 - Generic firmware error |
| English |
SE 81:01 - Paper servo shutdown, possible paper jam |
| English |
SE 86:01 - Scan axis servo shutdown, possible paper jam |
| English |
Set a device to order supplies earlier than other printers - high runner |
| English |
Set permissions to the JetAdvice folder - Raspberry Pi |
| English |
Smart Bulk Supply Ordering - Location |
| Danish |
Strømberegning i JetAdvice |
| English |
Supply Alert Reports: Using Report Thresholds and Device Thresholds |
| English |
Supply alerts and alerts severity |
| English |
Supply levels not updated. Why is that? |
| English |
Supply stop responding when supply is low. Why is that? |
| English |
Support for spot colors? |
| English |
Supported devices |
| English |
Supported IP Range values |
| English |
Supported IP Range values |
| English |
Test |
| English |
Test FAQ |
| English |
The billing counters are negative. Why is that? |
| Danish |
Tilføje enhedder til JetAdvice |
| English |
TLS 1.0 and TLS 1.1 to be disabled |
| English |
Total A3 Counter |
| English |
Total Devices in statistics not correct |
| English |
Troubleshooting not available |
| English |
Two printers with same IP address. Why is that? |
| English |
Types of device alerts and how they work |
| English |
Understanding Data Collector Intervals |
| English |
Understanding Selected Columns for your Reports |
| English |
Understanding the Customer section of the Dealer Dashboard |
| English |
Uninstalling the Data Collector |
| English |
Uninstalling the Data Collector |
| English |
URL not reachable in data collector troubleshooting. Why is that? |
| English |
Usage and Period settings |
| English |
Using Alternate device information |
| English |
View ordered Supplies |
| English |
What are Alerts? |
| English |
What are the difference between "Reporting" and "Export" |
| English |
What credentials are required for the Data Collector? |
| English |
What data can be collected with a locally attached printer? |
| English |
What does "Enough" mean in my supply level? |
| English |
What does "Error" mean in my supply level? |
| English |
What does it mean when a device is Un-Managed? |
| English |
What does Severity mean from Device Alerts and Account Alerts Reports |
| English |
What is the Status & Status Msg for on the Dealer Dashboard? |
| English |
When is a Device Offline alert created? |
| English |
When is a Device Offline alert created? |
| English |
Where to find the account ID |
| English |
Where to find the Account ID for Direct Connection? |
| English |
Why are there only Toner levels on the HP LaserJet CP4025 series? |
| English |
Why can I not see A3 counters on Sharp devices? |
| English |
Why can't I see all the supply levels? |
| English |
Why do I get my report 1 hour before or 1 hour later than normal? |
| English |
Why do I get the Error 500 – Internal Server Error |
| English |
Why do I see -127 in a counter status? |
| English |
Why does Total* not equal Mono + Color? |
| English |
Why does Total* not equal Mono? |
| English |
Why has my report time changed? |
| English |
Why is my Drum/Transfer supply capacity lower than the Max Capacity? |
| English |
Will data from Data Collector be lost if the internet connection is lost? |
| English |
Will data from Data Collector be lost if the Internet connection is lost? |
| English |
Will the data collector discover and collect IP address x.x.x.0 and x.x.x.255? |
| English |
Xerox Phaser 7800 supplies are not showing properly? |
| English |
Xerox with Fiery Controller do not show any counter or supply status. Why is that? |
| English |
Z TEST |
| English |
Zebra label printer is duplicated in JetAdvice Manager. Why is that? |