Not receiving Supply Alerts/Reports from my Account. Why is that?

There are very few reasons why Supply Alerts or Reports may not be sent for your account. Here are a few things to check:

  1. Check Email Receivers:
    Make sure there is proper usage of the semicolon (;) between email addresses and ensure there are no extra semicolons in the middle or end of the list of Email receivers.
  2. Supply Alerts - PDF:
    If you have any existing Supply Alerts that are set to report as PDF format, make sure to change the format to one of the other options (XML, CSV or XML). PDF is not a supported format for Supply Alerts. 

If you are still experiencing difficulties after checking these options, contact support@euroform.com with your Account Name and Report Name.