The problem is with the communication not going through ports HTTPS 443 freely.

The problem could be either the account privileges, where the Data Collector is installed does not have access, or a firewall is blocking the communication. Open the Troubleshooting option from the Help menu in the Data Collector, to check the communication port(s).

If you use a proxy, stop the Data Collector to set your proxy settings under the Tools menu, then try the troubleshooting again. If you authenticate via proxy, stop the Data Collector, and open the services console to access the properties of the Data Collector service. Change the setting on the Log On tab to this account and use login credentials that have the privileges to access the necessary port, click OK, then restart the Data Collector.

Check that the firewall is not blocking the ports used to communicate with the PartnerLink server. If the Data Collector is not communicating 100%, use this full link to test the communication from the server to the PartnerLink server within the firewall:

https://jadcws.jetadvice.com/v2/service1.svc

or the IP of the JetAdvice server: 213.150.45.252