The printer suddenly stops being updated with counters and supply status.
The problem could be that the IP address on the printer has changed and the new IP address is not within a defined network range under Admin > Data Collectors.
Or, if a service has been performed on the printer where vital hardware was replaced, the identifying information may have changed. In this case, please send an email to hppartnerlinkpremium.support@hp.com with this information: