What is an Offline device?

When a printer is not connected to the cloud, it is they are considered offline. Reasons could include:

• Device is retired (sold, refurbished, thrown out)

• Printer active but out of reach (Printer gets new IP, LAN gets reconfigured, DNS/hostname change, network provider issues etc)

• Vacation (e.g. for 1 week)

• Turned off (not in use/printing "that day"/"those days")

How are Offline Devices defined?

Offline devices will appear in as a 'Warning' after 4 days of being offline and then they get promoted to 'Error' after 10 days of being offline. Device offline alert types do not get promoted to Critical.

• Warning = 4 days offline

• Error = 10 days offline

• Critical = N/A , this alert is not considered critical

How to see/get Offline Device Alerts

This alert will be available automatically in the Dashboard at the Device Alerts section.

To subscribe and received through email check Email alert option and the severity with your email introduced in the Device notifications section

We want to allow users to subscribe to alerts after either 4 or 10 days with a noticeable difference between those choices, making them both meaningful and purposeful.

• If you want to stay on top of the situation at all times (e.g. if you also monitor Hardware Alerts), we recommend you subscribe to Warnings and get emails after only 4 days

• If you are mostly interested in monthly usage billing, maybe you can allow a device to be offline for 10 days before starting an activity to get the device back online (to read counters).

• In any case we still recommend subscribing for account alerts to receive timely information about connectors going offline.