The problem is with the communication not going through ports HTTPS 443 and HTTP 80 freely.

The problem could be either the account priveledges where the Data Collector is installed does not have access or a firewall is blocking the communication. Open the Troubleshooting option from the Help menu in the Data Collector, to verify it is with the communication port(s).

A) Define a User on JetAdvice Data Collector service:

Stop the Data Collector, open the services console to access the properties of the JetAdvice Data Collector service. Change the setting on the Log On tab to This Account and use login credentials that have the priveledge to access the necessary ports, press apply then restart the Data Collector.

B) Define proxy settings

If you use a proxy, stop the Data Collector to set your proxy settings under the Tools menu then try the troubleshooting again. If you use a authenticate via proxy, stop the Data Collector, open the services console to access the properties of the JetAdvice Data Collector service. Change the setting on the Log On tab to This Account and use login credentials that have the priveledge to access the neccessary ports, press apply then restart the Data Collector.

C) Firewall blocking: 

Verify the firewall is not blocking the ports to communicate to the JetAdvice server. If the Data Collector is not communicating 100%, please use this full link to test the communication from the server to the JetAdvice server within the firewall:

https://jadcws.jetadvice.com/v2/service1.svc

or the IP of the JetAdvice server:  104.40.223.100 (Updated July 7th, 2017)