If a printer changes product number then JetAdvice Manager will stop update the printer. 

 

Example: 

The printer was upgraded to from an E72525 to an E72530, then it changes Product number and becomes a new printer in JetAdvice Manager.

 

Some of the new HP printer models they are shipped as the basic model and then the service technician update the printer with a special license file and then it changes to become a new printer model with a new product number.

 

If the printer is then first seen as the basic printer in JetAdvice Manager, and then upgraded, then it stops reporting data.

 

If you have a case like this then sent an email to support@euroform.com with the information about the customer name, account ID, printer information and the new product number/model name the printer should have.

 

Then we will make sure the printer will be collected again in JetAdvice Manager.