On the Dealer Dashboard you have the ability to see all of the customers under your account. And aside from providing various information about the accounts, you have the abilty to set a status for each of them. The status and Status Msg areas are great for creating notes and comments about your customer accounts.

Status descriptions:
Although a list of various status options are provided, you are left up to your own discresion of how each status is used, based on your prefered note making. And one would use the Status Msg as an opportunity to elaborate, or only use the Status Msg to communicate any notes.

Created: The customer account has only been created, may not indicate customer is notified yet by email.

DC Installed: A way to confirm the Data Collector has been installed. If no Scan Date is present it would help inform you, the Dealer, that support may be required to start the DC and/or find out of there are network issues.

Ranges Created: A status option to identify that ranges have been created for the customer. By default, there is only one range added from the installation; multiple ranges may be required depending on the environment.

Running: A general status of the account running with no issues.

Offline: A status to signify a note of the DC being offline, the Scan date may also show an older date indicating the DC has not been running and is a good reminder to check in with the customer.

Closed: Indicates the account is closed and does not require attention.

Temp Closed: This status option is a good way to display that the account is temproarily closed possibly to due to a stopped billing cycle and indicating account may be re-opened.

Call Customer: This status gives a good visual reminder to call the customer. One could use the Status Msg are to indicate who and/or why.

Send Technician: This status gives a good visual reminder to send a technician. One could use the Status Msg are to indicate why and when.

Escalation: This status option provides a clear status that there is an issue that requires your attention.

Assessment: Status message to indicate that this account is being used for assessment.

Production: Status indicates account is in production usage and requires little or no assistance.